Privacy Policy

This Privacy Policy explains what information Stars Glamping collects, why we use it, how we protect it, and the choices you have when you visit our website or contact our team.

In short: We use personal information to respond to inquiries, prepare quotations, provide requested services, improve our website, and—only where permitted—send product updates. We do not sell personal information for money.

1. SCOPE AND CONTROLLER

This Privacy Policy applies to the website at www.stars-glamping.com, including its translated versions, and to personal information we receive through website inquiry forms, newsletter sign-ups, email, telephone, WhatsApp, and other business communications linked from the website.

For purposes of applicable data protection law, Guangdong Stars Architectural Technology Co., Ltd, operating under the Stars Glamping brand (“Stars Glamping,” “we,” “us,” or “our”), is the controller of the personal information described in this policy.

2. INFORMATION WE COLLECT

The information we collect depends on how you interact with us. It may include:

Contact information

Your name, email address, telephone or mobile number, company, country, or region. We receive this information when you submit an inquiry, contact us, or request a quotation.

Inquiry and transaction information

Your message content, product interests, project requirements, delivery location, quotation details, and communication history. We receive this information when we communicate with you about products, projects, orders, delivery, installation, or after-sales support.

Marketing preferences

Your email address, subscription status, preferred language, and communication preferences. We receive this information when you subscribe to updates or change your preferences.

Device and usage information

Your IP address, browser type, device type, referring page, pages viewed, approximate location, and access timestamps. This information may be collected automatically through server logs, cookies, and similar technologies.

Please do not send sensitive personal information—such as government identification numbers, financial account credentials, health information, or biometric data—through our website forms.

3. HOW WE USE INFORMATION

We may use personal information for the following purposes:

• To answer questions, understand project needs, prepare quotations, and provide requested product or service information.

• To manage orders, delivery, installation support, after-sales service, and our customer relationships.

• To send newsletters or product and promotional updates where you have consented or where applicable law otherwise permits.

• To operate, maintain, secure, troubleshoot, and improve our website and services.

• To measure website performance and understand how visitors use our pages.

• To prevent fraud, misuse, security incidents, and other unlawful activity.

• To comply with legal obligations and establish, exercise, or defend legal claims.

Where the law requires a legal basis, we rely on your consent, steps taken at your request before entering a contract, performance of a contract, compliance with a legal obligation, or our legitimate interests in operating and improving our business—provided those interests are not overridden by your rights.

4. COOKIES AND ANALYTICS

Our website may use cookies, pixels, local storage, and similar technologies. Some are necessary for core features, security, language selection, and form operation. Others help us understand website traffic, measure performance, or support advertising.

Where required by law, non-essential cookies will be used only after you provide consent. You can manage cookies through any cookie preference tool made available on the website and through your browser settings. Blocking some cookies may affect how parts of the website function.

Do Not Track and preference signals

Because there is no universally accepted standard for browser-based Do Not Track signals, our website may not respond to them. Where required by applicable law and supported by our systems, we will process recognized opt-out preference signals, such as Global Privacy Control.

5. HOW WE SHARE INFORMATION

We may disclose personal information only as reasonably necessary to the following recipients:

Service providers

Companies that provide website hosting, security, analytics, email delivery, translation, customer relationship management, logistics, installation support, or other services on our behalf.

Business partners

Distributors, installers, freight providers, or project partners involved in responding to or fulfilling your request.

Professional advisers and authorities

Lawyers, accountants, insurers, regulators, courts, law enforcement, or other authorities where legally required or necessary to protect rights and safety.

Business transfers

A buyer, successor, or adviser in connection with a merger, financing, restructuring, sale of assets, or similar corporate transaction.

We do not sell personal information for money. Certain advertising or analytics activities may be treated as a “sale,” “sharing,” or targeted advertising under some privacy laws. Where applicable, you may opt out as described in the “Your Privacy Rights” section.

6. INTERNATIONAL DATA TRANSFERS

Stars Glamping is based in China and serves customers internationally. Your personal information may therefore be processed in China and in other countries where our service providers or business partners operate. These countries may have privacy laws different from those in your country.

Where required, we use appropriate safeguards for international transfers, such as contractual protections, and take steps intended to ensure personal information receives an adequate level of protection.